# Online Service Documentation v1

Infrastructure Integration Roadmap Task

**Task Type(s)**: Support  
**Start by phase**: Integration  
**Complete by phase**: Operations  
**RP role(s)**: Service Contact(s)

## Summary

The purpose of this task is to ensure that the online service operator provides the documentation needed by service users. Documentation should be published through one of these channels: an access-ci.org website, the Confluence Knowledge Base, or the service’s own web sites.

## Prerequisite tasks

- [*Resource Description V2*](Infrastructure_Description_v2.md)

## Support Information

For assistance with this task see the *Support Information* section in the *Integration Roadmap Description*.

## Detailed Instructions

### Using access-ci.org websites

ACCESS projects may document their online services on their own website or the website of other ACCESS projects where appropriate.

### ACCESS Confluence

Online services may provide documentation through one of the following ACCESS confluence spaces, where appropriate:

- ACCESS Collaboration Portal - for service only used by other ACCESS services

- ACCESS Documentation / Knowledge Base - for services used by ACCESS users

  - See the [*Knowledge Base integration task*](Knowledge_Base_v2.md)

- If a separate workspace may be appropriate, contact the ACO to discuss and request it

  - Example: ACCESS Ticket System Documentation workspace

### Online Service Hosted Documentation

Online services with their own web sites may publish their documentation through those sites.

### Describing where documentation is

See the [*Infrastructure Description task*](Infrastructure_Description_v2.md) for how to record the documentation URL in the CiDeR online service description.

<sub>
<ul class="document-meta-data">
    <li><strong>Status</strong>: Production</li>
    <li><strong>Version</strong>: v1</li>
    <li><strong>Task Expert(s)</strong>: JP Navarro, ACCESS Operations</li>
</ul>
</sub>
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